Collecting information for troubleshooting: Difference between revisions

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We will need following files from you:
We will need following files from you:
# Trace files from OPC Analyzer (for OPC Classic) or Wireshark (for OPC UA).
# Trace files from OPC Analyzer (for OPC Classic) or Wireshark (for OPC UA).
# Extended tracing output (for OPC UA only).
# Extended tracing output (mainly for OPC UA).
# EasyUAClient.LogEntry records (for OPC UA only).
# EasyUAClient.LogEntry records (mainly for OPC UA).
# A log of relevant occurrences in your own application.
# A log of relevant occurrences in your own application.
# OPC server log(s), if available.
# OPC server log(s), if available.

Revision as of 18:30, 26 July 2020

This article describes the assets that you need to collect for a successful "deep" troubleshooting.

Preparations

Find the simplest case that shows first symptoms of a problem, and use that in a test. The logs are tedious to analyze even if they are short; any unnecessary communication adds tremendously to the complexity of the investigation.

  1. For OPC Classic, install OPC Analyzer. For OPC UA, install Wireshark.
  2. For OPC UA, enable extended tracing (see QuickOPC-UA: How to enable extended tracing). Configure it so that the information is logged to a file, and contains timestamps and other details.
  3. For OPC UA, instrument your code so that EasyUAClient.LogEntry notifications are logged to a file, together with their timestamps and other details.
  4. Instrument your code so that it collects and logs relevant application-specific occurrences, together with their timestamps and other details.
  5. Enable logging on the side of the OPC server, if possible.

Learning material

Assets to collect

We will need following files from you:

  1. Trace files from OPC Analyzer (for OPC Classic) or Wireshark (for OPC UA).
  2. Extended tracing output (mainly for OPC UA).
  3. EasyUAClient.LogEntry records (mainly for OPC UA).
  4. A log of relevant occurrences in your own application.
  5. OPC server log(s), if available.

It is important that all logs contain timestamps (with milliseconds precision, or at least the highest precision achievable), so that we can correlate them properly.

In addition, please include any relevant observations and explanations as to what has been attempted and how the test ran.